Every couple of weeks we participate in a Founder Institute master class to continue discussions and keep forward momentum for our startup. The subject for the last call was user acquisition. We went over the various tactics on how to drive engagement through social media channels like Facebook fan pages, Twitter, Quora, Youtube, and commenting on blogs related to our business. Each startup participates in a different mix of social outlets, it really depends on where the customers for your company hangout, a business to business (B2B) company may not require a YouTube or Facebook presence. B2B startups may spend more time on Linkedin discussions or Quora answering questions and establishing themselves as subject matter experts in an area related to their product offering.
Driving Awareness on Facebook
After the call, it was clear we needed to switch from using the Disqus commenting system to Facebook comments. Migration will be easy since we are fairly new and we haven’t received many comments using Disqus. While no one wants to be dependent on Facebook for all of the social aspects of their web properties, this is a case where it made sense for us to move to Facebook comments. Moms with toddlers who are on Facebook are our launch target and we want to make sure every comment made on the Hand Things Down blog shows up on their walls to further drive engagement with our brand.
Where does your customer hangout online?
On Wednesday night, I was at a Social Media Planning Meeting and Jeff Moriarity said one of the pros for using Disqus is conversation around your brand from all over the web is aggregated in one place. Here are some questions your startup will need to consider; Where does your customer hangout? What do they read? What videos do they watch? Are they more likely to use Facebook or Twitter? You also need to keep in mind that if your target customer is only on Facebook, perhaps Facebook commenting will help them move from being a lurker to an engaged member of your community.
Your company can listen for conversations around the web using a different tool. We are using Google Alerts to listen for any mentions of our brand and actively retweet or push original content on Twitter and our Facebook fan page.